Returns & Exchanges Policy

At Textrehab, your satisfaction is our highest priority. Orders are processed within 2–3 business days after payment confirmation, and you’ll receive a tracking number once your order is on its way.

Defective Items
If you receive a product that is defective, please refer to our limited warranty policy for support and further instructions.

Return & Exchange Guidelines

Timeframe
You may request a return or exchange within 30 days from the purchase date as indicated on your receipt. Requests made after this period cannot be accommodated.

For Change of Mind Returns/Exchanges
Products must be unused, unopened, and in their original condition. If your purchase is part of a set or multi-item package, all items must be returned together. Items marked as non-returnable or non-exchangeable cannot be accepted. Please note that customers are responsible for covering return shipping fees for online orders.

Additional Rights
This policy complements your consumer rights as provided under applicable law.

Condition of Returned Items
Returned items should include all original packaging, manuals, accessories, and any complimentary gifts. Additional fees may apply if the returned item shows signs of use, wear, damage, missing parts, or improper assembly.

Returns Due to Quality Issues
For returns or exchanges resulting from defects or quality concerns, Textrehab will cover the return shipping costs and waive any restocking fees.

Returns for Personal Reasons
If you’re returning an item for personal reasons, you will be responsible for the return shipping costs. Upon receiving your item, our team will inspect it to verify its condition before processing a refund or exchange.

How to Initiate a Return or Exchange
To begin the return or exchange process, please contact us at [email protected]. Our customer support team will provide you with detailed, step-by-step instructions.

Important Information
Returns that do not comply with these guidelines cannot be accepted. Unauthorized returns are non-refundable, and Textrehab is not liable for any items lost during the return process.

Approved Returns & Exchanges
If your return or exchange is approved, you will receive a prepaid return label along with detailed instructions. Ensure all original packaging, accessories, and complimentary items are included. Once we receive your return, you will be notified by email. Refunds are typically processed within 1–3 business days to your original payment method, though it may take 5–7 business days for the refund to appear in your account.

Delayed or Missing Refunds
If your refund has not been received within the expected timeframe, please allow for additional processing time. You may also want to contact your bank or credit card provider for further updates. Should your bank be unable to confirm the refund, please reach out to us at [email protected], and we will work to resolve the issue within 1–2 business days.

For any additional questions or assistance, please feel free to contact us at [email protected]. We’re here to help!